Free Delivery

We deliver all Emma products directly to your home and we take care of your shipping cost. To be eligible for next-day delivery, please ensure that you place the order before 12 noon Monday to Friday (except for remote areas), by doing so we will ship your order in the next working day. Ourstandard delivery takes place from Monday to Friday, between 9 am to 6 pm.If you're not free on the weekdays, we'll be able to arrange for a Saturday delivery for you.

For us to make such an arrangement, please contact us or let our retailer partners know. Alternatively,you can have your lobby receptionist sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at reception.

In order to minimize space and make it through the narrow lifts that are seen in most Hong Kong housing estates, your new Emma mattress is rolled and vacuumed into a compact box before shipping to you from Germany.

On the day of the delivery, you'll receive a call in advance where you can make further scheduling arrangements with our logistic partners.

Delivery arrangement for outlying islands: We do not provide to-door delivery service for packages of over 30kg (total weight in one purchase). For such cases, the package will be delivered to an agreed meeting. Please reach out to Customer Service for details.


It could not be any easier



Remove Emma mattress from the packaging


Roll out

Roll out the mattress on a flat surface and

use the enclosed foil cutter to carefully cut and remove the foil.


Test it

Emma needs only a few minutes to inflate and

be ready for sleep.

Frequently Asked Questions

Our huge success is reflected by the multiple awards that our Emma mattress series won across Europe. Don’t miss out and get yours now!